Your bag
Returns & Exchanges
If a piece is not right, send it back. The window is short so the next traveller can have it unused.
7 days
You have 7 days from delivery to start a return or exchange. The piece must be unused, unwashed, and in its original packing, with tags on.
When buttons appear
In My Account → Orders, Return and Exchange show only after your order status is Delivered — not while it is packing or in transit. Track the bag on the Track Order page until then.
What we take back
Wrong size. Wrong colour. A change of mind. A manufacturing fault. We do not take back pieces that have travelled, been washed, or lost their tags.
How to start
After delivery, use Return or Exchange on your order — it opens WhatsApp with your order number ready. Or message us yourself with the order number and what you need. We will send the return address and the next step. Do not ship anything until we confirm.
Refunds
Once the piece reaches us and we check it, refunds go back to the original payment method. Allow a few working days after we receive it. Return courier is on you unless the fault is ours.