1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 7 days of receiving the product
  • The product is unused, unwashed, and in its original packaging with tags intact

Returns will not be accepted for:

  • Used or worn products
  • Products damaged due to misuse or mishandling
  • Items purchased during special sales or clearance (unless damaged or defective)

2. How to Request a Return

To initiate a return, please contact us at:

📧 contact@trasaga.com

Include:

  • Order ID
  • Reason for return
  • Images or video (mandatory for damaged/defective items)

Our support team will review your request and guide you through the next steps.

3. Return Pickup & Shipping

  • If the return is approved, we will arrange a reverse pickup where serviceable
  • In locations where pickup is not available, you may be asked to self-ship the product (shipping cost may be reimbursed after inspection, subject to approval)

We recommend secure packaging to prevent damage during return transit.

4. Refund Process

Once the returned product is received and inspected:

  • Refunds will be processed within 7–10 business days
  • Refunds for prepaid orders will be credited to the original payment method
  • Refunds for Cash on Delivery (COD) orders will be processed via:
    • Bank transfer, or
    • UPI (details will be requested)

Any shipping or handling charges (if applicable) are non-refundable, unless the return is due to an error on our part.

5. Replacement Policy

Where applicable, we may offer a replacement instead of a refund, subject to:

  • Product availability
  • Nature of the issue reported

Replacement requests follow the same inspection and approval process.

6. Order Cancellations

  • Orders can be cancelled before dispatch by contacting support
  • Once dispatched, orders cannot be cancelled and must follow the return process

Refunds for cancelled prepaid orders will be processed within 5–7 business days.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Share clear images or videos of the product and packaging

Failure to report within this timeframe may affect eligibility.

8. Refund Delays

If you haven’t received your refund within the stated timeline:

9. Contact Us

For any questions related to returns or refunds, please reach out to:

Trasaga
📧 Email: contact@trasaga.com
🌐 Website: www.trasaga.com
PH: +919700899091